Caraguatatuba Guides Procon for Children’s Day – Caraguatatuba City Hall

Children’s Day is well known on October 12, the identical day because the day of the patron saint of Brazil, Sister Aparecida. Caraguatatuba Mayor’s Office affords some precautions to forestall reward purchasing for youngsters from changing into an countless nightmare.

Procon director Aliex Moreira affords some tricks to keep away from inconvenience for the time being. “The first suggestion is to fastidiously analysis the worth, fee technique and rates of interest earlier than shopping for a toy. The shopper can’t be fooled by the illustrations printed on the packaging, so learn all of the details about the toy, together with the handbook, which ought to be in Portuguese to make it simpler to grasp,” he explains.

#PraTodosVerem: Black Panther doll, Incredible Hulk doll and Marvel Heroes volleyballs at a toy retailer in downtown Caraguatatuba (Photo: Luís Gava/PMC)

The product packaging ought to include the next data: beneficial age; producer identification (title, CNPJ, handle); directions for meeting, use and, if mandatory, the hazards they could pose to the kid; variety of elements; and the safety seal of the National Institute of Metrology, Quality and Technology (Inmetro) indicating that the product is manufactured in accordance with relevant technical requirements, along with the seal of an accredited physique to confirm its high quality.

The director attracts consideration to the results of State Law No. 81.24/1992, which obliges suppliers to maintain unsealed samples of the product on sale for evaluation by customers. “Parents ought to at all times ask for an bill, tax coupon or receipt when making a purchase order. These paperwork might be mandatory to make sure the buyer’s rights,” he warns.


The Consumer Protection Code (Law No. 8.078/1990) doesn’t present for the trade of purchases in bodily shops, however some firms trade merchandise deliberately or when indicated within the buy notification. “In this case, Procon/SP directs the shopper to request and point out this proper on the bill or buy coupon. You must also guarantee that the product you might be shopping for has a manufacturing facility guarantee, and that there’s a licensed service in your municipality that’s accredited for the product. In the absence of such a manufacturing facility proper, a 3-month authorized guarantee is assured, requiring the shopper to current solely the bill,” says Moreira.

#PraTodosVerem: A vendor of a youngsters’s clothes retailer exhibits off a gown (Photo: Luís Gava/PMC)

If there are any defects or defects within the product, the provider has the precise to resolve it inside 30 days from the date of receipt of the criticism, and if it doesn’t accomplish that inside this time, the shopper has the precise to refund the quantity paid in financial phrases. proportional discount in worth or alternative of the product with one other of the identical kind and in wonderful situation of use. “The establishment should implement every little thing that has been introduced. “Over-the-counter purchases (over the cellphone, house, catalog or web) give the shopper the precise to repent for seven days from the date of buy or receipt of the product,” he famous.

purchasing on-line

Aliex Moreira, director of Procon de Caraguatatuba, stated the primary tip for shopping for on-line is at all times to go to the corporate’s official web site. “Stay away from social networks, do not buy from these locations. One must also test if the bodily handle is on the market and if the shop will ship the product. This data will be discovered on websites akin to Reclame Aqui. Also, keep away from paying by way of PIX or financial institution slips, at all times suggest paying in installments by way of bank card.

Moreira additionally focuses on fraud within the digital surroundings. “Be cautious of costs which are far under the prevailing market worth, do not belief and share hyperlinks and knowledge that you simply’re unsure of,” he warns. “Give desire to shops the place you could have achieved transactions previously and every little thing went nicely. Usually, these registered in digital shops obtain messages with promotions and worth ideas, which could be a parameter for budgeting, he added.

#PraTodosVerem: Stuffed animals in a toy store within the middle of Caraguatatuba (Photo: Luis Gava / PMC)

Also, to keep away from pitfalls when purchasing on-line, Procon de Caraguatatuba has the next suggestions: information, passwords, codes, and many others. don’t give; don’t belief affords of assist, presents, cash despatched by way of WhatsApp, social networks, emails and hyperlinks; keep away from filling out varieties that aren’t obtainable on official websites; obtain functions solely from official shops; discover a member of the family or pal who may help in case of doubt or difficulties; use an antivirus on a pc, pill and smartphone; at all times test the e-mail handle of the web site, as a result of there are faux pages that use the title of enormous firms and create pages with a structure much like that of real shops, however the e-mail handle of a faux web site takes the title of a nicely-identified firm, however with a special ending; and search the Fundação Procon/SP spam record earlier than shopping for on-line.

How can I complain?

To register a criticism, the buyer should come to the company himself or by way of third events with an influence of lawyer. RG, CPF and bill, service order, fee affirmation and many others. It is critical to submit all paperwork associated to the declare. The declare will be made on-line by way of the Caraguatatuba 156 software or the web site Procon presently has 15 workers.

Caraguatatuba City Hall Procon Public Service Monday by way of Friday, 8:30 a.m. to 4:30 p.m. The constructing is situated at Avenida Frei Pacífico Wagner, 908, within the metropolis middle. More data by cellphone (12) 3897-8282, Caraguatatuba app 156 or web site

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